Terms & conditions
Information about quotations, orders, delivery and your rights when buying from Newquay Garden Furniture Ltd. Updated 16 October 2026.
Contact: enquiries@newquaygardenfurniture.co.uk
The business and contact details
Newquay Garden Furniture Ltd, company number 17418479. Registered office: 23 Hawkins Road, Newquay, United Kingdom, TR7 2ED. Email: enquiries@newquaygardenfurniture.co.uk. Telephone: 07403 197167. Our workshop and arranged returns address is 1 The Tram Tracks, Newquay, Cornwall, TR7 1XF. We are not VAT registered and do not charge VAT. These terms do not limit statutory consumer rights. Business customers should agree any additional commercial terms in their written quotation.
Quotations and confirming your order
The website provides product information and indicative enquiry estimates, not an online checkout. Sending an enquiry does not place a paid order. Before requesting a deposit, we confirm the specification, total price, delivery arrangements and expected lead time in writing by email or WhatsApp. Please check those details before accepting the quotation. Your written confirmation sets out the agreed order and any project-specific requirements. Changes must be agreed with the workshop, including any effect on price or timing.
Deposits and payment
Standard orders require a 25% deposit. Bespoke projects require a 50% deposit. In both cases the remaining balance is due on delivery. We accept bank transfer, card and cash. Payment details and the amount due are confirmed with your order. A deposit is a payment towards the total price, not an automatic cancellation penalty; cancellation and refund rights are described below.
Lead times, delivery and installation
Our usual lead time is 1–2 weeks, but this varies depending on how busy the workshop is. Please call to check the current lead time before ordering. Free delivery is available within the TR7 postcode area only. For delivery outside TR7, please contact us to discuss availability and charges. Delivery, assembly and installation are decided on a piece-by-piece basis and specified and priced in each written quotation. Tell us about access restrictions and any site preparation needed before confirming your order. Contact us if an agreed delivery date cannot be met; your statutory remedies for late delivery remain available.
Standard products and consumer cancellation
Where statutory distance-selling or off-premises cancellation rights apply to a standard product, you may cancel from the time the contract is made until 14 days after the day you receive the goods, without giving a reason. Selecting a standard design, listed size or finish does not automatically make goods bespoke. This change-of-mind right is distinct from rights concerning faulty or incorrectly supplied goods. There is no equivalent automatic statutory change-of-mind right for an ordinary on-premises purchase.
How to cancel and return a standard product
Notify us by an unambiguous statement by email to enquiries@newquaygardenfurniture.co.uk, by post to our registered office or by telephone on 07403 197167; include your name, order details and contact information. You may use the model form below, but do not have to. For an eligible cancellation, return the goods within 14 days after telling us, unless we have agreed to collect them. Customers pay the direct return transport costs for change-of-mind cancellations where this has been disclosed before ordering. For bulky goods that cannot normally be posted, we will provide an estimated return transport cost before the order is confirmed. Returns to 1 The Tram Tracks, Newquay, Cornwall, TR7 1XF must be arranged with us in advance. Please take reasonable care when handling and returning goods.
Refunds for eligible cancellations
For an eligible statutory cancellation, we refund the payments due, including the cost of our least expensive standard outbound delivery where charged. Additional charges for a more expensive delivery choice need not be refunded. Refunds are normally made within 14 days of receiving the goods back or receiving evidence they were sent back, whichever is earlier. Where we have offered to collect, the applicable refund deadline is normally 14 days after being told of the cancellation. Refunds use the original payment method unless otherwise agreed without a fee. Where legally permitted, a deduction may be made for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Genuinely bespoke products
Goods made to your individual specifications or clearly personalised may be exempt from the statutory change-of-mind cancellation right. We explain whether that exemption applies before you confirm your order; merely offering customisation does not make every order exempt. Contact us promptly if you need to change or cancel a bespoke project. Any cancellation arrangement outside statutory rights is considered individually; any retained amount must be lawful, fair and reflect reasonable, evidenced losses after taking steps to reduce them. Your deposit is not automatically forfeited. Rights relating to faulty, misdescribed or incorrectly supplied goods still apply.
Faulty, damaged or incorrectly supplied goods
Contact enquiries@newquaygardenfurniture.co.uk or call 07403 197167 as soon as you identify a problem, with order details and photographs where helpful. Products must be of satisfactory quality, fit for any purpose agreed with us and as described. Consumers may have rights to reject, repair or replacement, a price reduction or refund, depending on the circumstances and statutory time limits. We bear reasonable return costs where required by law for faulty or incorrectly supplied goods. No commercial guarantee is offered in addition to your statutory rights, and the absence of a guarantee does not reduce those rights.
Timber and care
Timber is a natural material and can show grain variation, knots and movement. Discuss the product specification, finish, intended use and care with the workshop. Website colour swatches are approximate. These natural characteristics do not excuse a product that fails to meet its agreed description, quality or fitness requirements.
Complaints and resolving problems
Please contact enquiries@newquaygardenfurniture.co.uk, telephone 07403 197167, or write to our registered office with your order details and the outcome you are seeking. We will investigate and work with you to resolve the problem. Nothing in these terms excludes liability that cannot lawfully be excluded or prevents a consumer using protections or courts available under applicable law.
Model cancellation notice for eligible consumer orders
To: Newquay Garden Furniture Ltd, 23 Hawkins Road, Newquay, United Kingdom, TR7 2ED; enquiries@newquaygardenfurniture.co.uk. I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [describe goods]. Ordered on / received on: [date]. Customer name: [name]. Customer address: [address]. Signature (only if sent on paper): [signature]. Date: [date].